These terms and conditions shall apply in connection with reservation, booking and performance of courses or other forms of training at Complete Vocal Institute, unless otherwise agreed in writing.


2.1 A training agreement is considered as legally concluded, when a booking has been made and an invoice has been issued.

2.2 Payment of a deposit of 25% of the training fee shall be effected 14 days after the training agreement is concluded ( receiving the invoice ). In the event that payment of the deposit is not effected, Complete Vocal Institute can not guarantee the customer a place in the course in question and the agreement is thus regarded as cancelled. The customer shall, however, be requested to inform Complete Vocal Institute hereof.


3.1 Pursuant to the Danish Consumer Agreement Act (Forbrugeraftaleloven), section 17, the customer shall have the right to withdraw from the agreement.

3.2 The period of withdrawal is 14 days. This period shall in principle be calculated from the day the invoice is issued and forwarded to the customer.

3.3 In the event of withdrawal, the deposit and any and all other payments effected shall be reimbursed.

3.3 Further information on the right of withdrawal is provided in a separate document which is forwarded to the customer together with the invoice.


4.1 Up to 14 days prior to the start of the course, the customer shall have the right to cancel the booking.

4.2 Upon cancellation of the booking there shall be NO reimbursement of the deposit, unless otherwise stipulated in these terms and conditions or by separate agreement with Complete Vocal Institute.

4.3 In the event of cancellation later than 14 days prior to the start of the course, payment of the full training fee shall be effected, unless the customer has a right of withdrawal as stipulated in clause 3 above. The payment obligation shall apply, irrespective of whether the customer completes and/or passes the course.


5.1 Complete Vocal Institute shall have the right to decide in which class and/or level the customer shall be registered and shall inform the customer hereof no later than 14 days prior to the start of the course.


6.1 Complete Vocal Institute shall, up to one month prior to the start of the course, be entitled to change the dates for the course. Information of any such change of dates shall be provided to the customer in writing.

6.2 Any change of dates shall be considered valid reason for cancellation of the course without loss of deposit.

6.3 In the event that Complete Vocal Institute has received written notification of cancellation due to a change of dates no later than 14 days prior to the start of the course, the orderer shall be entitled to reimbursement of the deposit.


In the event that the customer is prevented from participating in one or more seminars of the course in question, the customer shall be entitled to sit in as a listener in other classes, provided that such an arrangement is possible taking into consideration the number of participants, the size of the premises etc. If the number of participants in such other class is 11 or less, the customer shall furthermore be entitled to actively participate in the training, provided that the customer has a sufficient level of competency (vocal) to make such participation possible.


Any unattended or unfinished seminars of a course shall be completed no later than 12 months after the scheduled end of such course.


The customer shall, after a period of 9 months from receipt of the invoice, cf. clause 2.1 above, be entitled to terminate the agreement giving 3 months’ notice to the end of a month.


10.1 Payment of the training fee, less paid deposit, shall be effected no later than a week before the start of the course, unless otherwise stipulated by separate agreement.

10.2 Pursuant to the Danish Interests Act (Renteloven), section 5, Complete Vocal Institute shall be entitled to claim interest on any and all outstanding amounts until payment is effected.

10.3 Complete Vocal Institute shall be entitled to request payment of a dunning charge of DKK 50 and administrative charges of DKK 275 for instalment arrangements.


Complete Vocal Institute shall have all rights, including title and copyright, to the output of the training agreement, including but not limited to the content and composition of the courses.

Due to Copyright Law, under exclusive rights, it is not permitted to make derivative work of any original work, without explicit written permission from CVI. All materials available at CVI are protected by copyright law. Original work is, for instance, the CVT book, the charts, all graphics, photos, logos, written handouts, text, the CVT manuals/manuscripts, all teaching and research material (scientific publications and research studies) etc. Derivative work would be translating, showing, explaining or displaying anything from the original work in another format, for instance on video. In order to avoid obsolete online versions of the CVT method, CVI administrates the copyright and exclusive rights to broadcast or transmit all CVT materials. It is not permitted to copy, reproduce, modify, translate, display or to distribute to any other form or formats (all electronic mediums, machines, and future devices), in whole or in parts as well as videos (such as displaying or explaining charts, beamers, illustrations, etc.), or elsewhere, apart from the ‘provided CVT Graphics’.

Distribution and transmission for commercial use is also prohibited.


Any dispute arising in connection with the interpretation of these general terms and conditions or the terms and conditions of the training agreement itself, which cannot be settled amicably between the parties, shall be settled in accordance with Danish law and before a Danish court.

Copenhagen, Marts 2014